Video Tutorials
Get Started
Get Started
Newsroom
Latest News
Latest News
Fancy Title
Fancy Subtitle
Lorem Ipsum is simply dum text of the printing typesetting been the industry standard dummy text ever since.
Discover More
Fancy Title
Fancy Subtitle
Lorem Ipsum is simply dum text of the printing typesetting been the industry standard dummy text ever since.
Discover MoreFAQ
Empower You To Learn and Develop Skills
Empower You To Learn and Develop Skills
Q: What is iSmartGo?
A: iSmartGo is a SaaS-based Cross-border Smart Retail Solution that enables local and international brands to build and operate of their own private domain traffic WeChat Mini-program.
Q: What are the main aims of iSmartGo?
A: iSmartGo helps medium and large-size local or international brands who are new to the Chinese market. To develop their Cross-border E-commerce on WeChat mini program through our all-rounded SaaS platform.
Q: What do I need to start selling?
A: If you do not have a Mini-program account, our team will guide you to create one! You can design you store, upload your product and set up marketing campaigns on iSmartGo directly before selling your product to China.
Q: How to open a WeChat Official Account?
A: To open a verified WeChat Official Account under an overseas business entity, you should prepare the documents including foreign business license, past 3 months’ mobile bills, ID copies and signed verification letter that downloaded from the registration platform. Visit https://mp.weixin.qq.com/ and submit your application, WeChat team will review your application and contact you for account verification.
Q: How to create a WeChat advertiser account?
A: You could register your WeChat Advertiser on the Official Account backend and work with a reliable WeChat advertising agency, it will normally take 2 working days for approval. However, some industries like financial, education and real estate are forbidden on WeChat advertising platform, please feel free to contact our WeChat Ads specialist for more information.
Q:What services are included in iSmartGo?
A: iSmartGo offers one-stop Cross-border E-commerce services from establishing online store on WeChat, Cross-border payment and logistic services, to membership system, marketing tools and performance analytics.
Q: What are the unique features of iSmartGo?
A: iSmartGo provides bilingual backend to cater the needs of international merchants, we also offer built-in marketing tools for merchants to create coupons, limited offer, group buying, flash sales on their Mini-program.
Q: How to update my shop layout?
A: You can update your shop layout via drag and drop components including image, carousel, headline, video, text, etc. Our merchants can instantly add the shortcut of on-going marketing campaigns on their homepage too!
Q: Is there any store management service?
A: Yes! Our professional and reliable operation team will offer timely customer service and help you maintain your WeChat Mini-program if you subscripted our store management services.
Q: Can I update the membership?
A: Yes! Our membership system allows you to check the member profile and update the membership point if you want to reward your most loyal consumers.
Q: What is the point of redemption rule?
A: You can set up a point reward scheme allows you consumers earn points for each purchase. If you enable ‘Point to cash’ function, your consumers can convert the points accordingly in their next purchase.
Q: How can I receive money from WeChat Pay without a Chinese bank account?
A: Yes! iSmartGo has integrated with various cross-border payment partners so our merchants can receive payment with their local bank account.
Q: How does cross-border payment work?
A: When Chinese consumers pay in RMB with WeChat Pay, our partnered third-party payment provider will carry out currency conversion to the respective regions and transfer the payment directly to merchant’s local bank account once the seattlement is completed.
Q: What currencies dose iSmatGo support?
A: In order to satisfy the needs of international merchants, iSmartGo supports various types of currency including HKD, USD, JP, SG, KR, THAI, NZD and more!
Q: How does cross-border logistics work?
A: We have partnered with several cross-border logistics solution providers that offers a wide range of services including international logistics, customs clearance, e-fulfillment and domestic logistics.
Q: Can I customize the delivery method?
A: Yes! You can choose a suitable delivery method for your business, as well as setting the delivery requirement and delivery fee.
Q: What are CC, BC and BBC logistics model?
A: CC logistics model is a direct shipping to your end customers, the products will be subjected to a personal postal articles tax between 13%, 20% or 50% depending on the product types.
BC logistics model or direct mail model (9610) is a direct shipping from overseas warehouses to customers. However, the merchants will prepare the filing and customs clearance in advance for faster customs clearance. The products should be listed on the list of retail imported goods of Cross-border E-commerce and will be subjected to a comprehensive tax for Cross-border E-commerce between 9.1%, 17.89% or 23.06%.
BBC logistics model or bonded model (1210) is a bulk import into approved Cross-border E-commerce warehouse zones e.g. Shanghai, Fuzhou, Hangzhou, etc. The products will be subjected to the same comprehensive tax for Cross-border E-commerce. The merchants have to prepare inventories in the bonded warehouse, as well as the filing and customs clearance in advance for easier customs clearance and faster delivery.
Q: How do I drive traffic to my WeChat Mini-program?
A: We offers sophisticated advertising placement service, advertising promotion, performance analytics for brands to manage and promote their WeChat Mini-program comprehensively, integrated with Tencent and multi-channel networks to drive traffic directly to your WeChat Mini-program.
Q: How to reach Chinese consumer across multiple media channels?
A: With iAccess, our one-stop cross-channel programmatic advertising platform that connecting brands and their target Chinese audiences. You can access to a wide range of premium ad exchanges and media in China with 10B+ daily page views, covering 2M+ PC websites, 100K+ mobile apps and 13 leading OTV platforms within one platform.
Q: How does iSmartGo’s pricing work?
A: Based on your business needs and budget, we offer annual subscriptions, customized plan or full-service plan with monthly account management services. Our flexibility makes us the best platform to develop your e-commerce in China. Contact us now for more information on different pricing plans!